RETURNS AND EXCHANGES
If for any reason you are not satisfied, we will gladly accept most items for exchange, refund or merchandise credit within 15 days. Custom and engraved items, special sales and promotions are non-refundable. After 15 days, all sales are final. All returns must be in the original condition and original packaging.
All refunds will be issued in the original form of payment within 14 days from the date the return is received. Merchandise credits will be issued through our system within 7 days from the date the return is received. Please contact our staff at +1 212 (679) 0948 or firstname.lastname@example.org
All non-custom items may be exchanged or receive store credit within 7 days of purchase. All sales are final after the 7th business day from date of purchase. Items will be inspected and only returned for store credit or exchanged upon verification of the authenticity and condition of the returned item. Custom items are non-refundable. Any merchandise purchased in the showroom must be returned to the showroom.
SHIPPING A RETURN
Please contact us at +1 (212) 679 0948 or email at email@example.com to make arrangements for returning your item. We will provide you with a pre-paid shipping label and shipping instructions along with a Return Authorization Number.